Refund policy

Last updated: September 2, 2026

Roasted coffee is a perishable, made-to-order food product, so we cannot accept general returns of opened or unopened coffee. What we can do is stand behind every bag that leaves our roastery. If something is wrong with your order, we will make it right.

If Something Is Wrong

You received the wrong item, roast, or size
Your coffee arrived damaged, crushed, or with a broken seal
The coffee is stale, defective, or otherwise not right
Part of your order is missing
Your order never arrived

We will replace the order or refund it — we will talk it through with you and land on whichever actually solves the problem. In most cases you will not need to ship anything back to us. We may ask for a photo of the bag, the roast date, or the packaging to help us figure out what went wrong on our end.

What Is Not Covered

Preference. If a blend simply is not to your taste, that is not a defect — but tell us anyway. We would rather help you find the right one than have you give up on us.
Ordering mistakes. Coffee correctly roasted and shipped to match what was ordered.
Late reports. Requests made more than 14 days after delivery. Coffee is perishable and we cannot fairly assess a freshness claim after that window.
Storage. Coffee that has degraded from being left open, exposed to heat, or repeatedly frozen and thawed.

Merchandise and Apparel

Non-coffee items may be returned within 14 days of delivery if they are unworn, unwashed, and have original tags attached. Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect. Refunds are issued to the original payment method once we receive the item.

Order Cancellations

Because we roast to order, there is a short window to cancel — usually a few hours. Contact us as quickly as possible and we will cancel and refund in full if the coffee has not been roasted yet. Once it is roasted we cannot cancel, but the terms above still apply if anything is wrong with it.

Subscriptions

Subscription orders are covered by this policy once delivered. To stop future orders, cancel or pause your subscription in your account before the next renewal date. See our Subscription Policy for details. We do not charge cancellation fees.

Refund Timing

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it typically takes 5–10 business days for the funds to appear on your statement. We will email you when the refund is issued on our end.