Help & Info
NO SMOKE, NO MIRRORS
Everything worth knowing about our coffee, your order, and how we do business. Still stuck? Just ask.
Ordering & Shipping
GETTING YOUR COFFEE
How fast will my order ship?
We roast after you order, not before. Most orders leave the roastery within 1 to 2 business days, which means the coffee landing on your counter was still green beans earlier that week.
What does shipping cost?
Shipping is free on orders over $50. Under that, a flat rate is added at checkout. Three 12oz bags will get you over the line.
Where do you ship?
Anywhere in the United States. If you are outside the US and want Houdini coffee badly enough, get in touch and we will see what we can work out.
Can I pick up my order instead?
Yes, and it is the fastest way to get it. Choose local pickup at checkout and grab it at our Pasco roastery. We will email you the moment it is ready, and you skip the shipping cost entirely.
Can I change or cancel my order?
Reach out quickly and we will do our best. If it has not hit the roaster yet, we can change almost anything. Once it is roasted and boxed, we will sort it out on the other end.
My order showed up wrong or damaged. Now what?
Tell us and we will make it right. Replacement or refund, your call, and no hoops to jump through.
The Coffee
BEANS, GRIND & FRESHNESS
Whole bean or ground?
Both. Every 12oz and 2lb bag comes as Whole Bean, Coarse, Medium, or Fine. The 5lb bags are whole bean only, since bulk buyers almost always grind their own.
Which grind do I need?
Coarse for French press and cold brew. Medium for drip and pour-over. Fine for espresso. If you are not sure, buy whole bean and grind it yourself. Even a cheap burr grinder beats anything pre-ground.
How fresh is it, and how long does it last?
Every bag has a roast date on it. Coffee hits its stride a few days off roast and holds beautifully for about three to four weeks. Ground coffee moves faster, so use it within two.
How should I store it?
Sealed bag, room temperature, out of direct sun. Skip the fridge and the freezer.
Which blend should I start with?
Straitjacket is the everyday medium roast and the safest first pick. Buried Alive if you take it dark or with milk. Metamorphosis if you are pulling espresso. Handcuff if you want the flavor without the caffeine.
Do you offer decaf?
Handcuff. Honey and almond, balanced, and good enough that plenty of people order it who are not even avoiding caffeine.
Subscriptions
COFFEE ON REPEAT
How does the subscriber discount work?
Subscribers save 10% on every order, applied automatically at checkout. No code to remember.
How often can I get coffee delivered?
Every 2 weeks or every month. Pick whichever one keeps your shelf stocked.
Can I skip, pause, or cancel?
Anytime, right from your account. No contracts, no minimum commitment, and no phone call required.
Can I switch which blend I get?
Yes. Swap blends before your next order ships whenever you want to try something else.
Which sizes can I subscribe to?
Every size — 12oz, 2lb, and 5lb — across all four blends. Same 10% off, whichever you pick.
How do I manage my subscription?
Log into your account. Delivery frequency, blend, shipping address, payment method, pausing, and cancelling all live in one place.
Wholesale & Trade
FOR COFFEE SHOPS
Do you sell wholesale to coffee shops?
That is where we started. We supply shops across the Tri-Cities and beyond with the same coffee we sell retail, roasted on a schedule built around your volume.
Is there a minimum order?
Wholesale accounts start at 40 lbs a month. Most shops move through that quickly, and we build the roast schedule around your pace.
Can I taste it before committing?
Please do. Get in touch and we will get samples into your hands, or set up a cupping or tasting at the roastery so you can try the lineup side by side. We would rather you taste it than take our word for it.
Do you service espresso machines?
Yes. We were equipment techs before we were roasters, and we still are. Installs, preventative maintenance, and repairs on La Marzocco, Nuova Simonelli, and more.
How do I open a wholesale account?
Head to our Wholesale page and send us a note about your shop and what you are looking for. We will get back to you and build pricing around your volume.
Can I visit the roastery?
We are at 2325 W Lewis St, Suite 102 in Pasco, WA. Reach out before you swing by so we know to expect you.
Still Stuck?
ASK US
ANYTHING
If you did not find it here, send us a note. A real person reads every message, usually the same one who roasted your coffee.